Business Leaders: How much of the 1.9 Trillion are you losing?

I recently read The Office Therapist Will See You Now, a WSJ article by Chip Cutter about a psychologist hired by a financial services company at the request of its younger employees. My initial reaction was one of enthusiasm—what a forward-thinking initiative and an excellent way to make well being and mental health support more accessible. In an era where workplace stress and anxiety are increasingly common, offering on-site therapeutic support seems like a smart, proactive approach to addressing these challenges. However, as I scrolled through the comments section, I found a range of reactions. While some readers applauded the initiative, many voiced concerns, questioning whether this reflected a growing sense of entitlement among younger generations. Others speculated that such programs might be used as an excuse for underperformance, or worse, that companies could leverage these services as a covert means to collect personal data on their employees—blurring the line between support and surveillance.

Having worked extensively within organizations across all levels—providing services that range from well-being programs and performance strategies to leadership coaching, mentoring, and fostering self-awareness—I’ve personally observed the significant impact that a coach or therapist can have, both on individual employees and the organization as a whole. In today’s fast-paced, high-pressure work environments, the need for professional support is not a sign of weakness but a recognition of the complex pressures employees face, both in and out of the workplace. Whether stress originates from personal or professional issues, the effects inevitably spill over into their work, influencing productivity, engagement, and overall job satisfaction.

Research backs this up. According to Gallup, “Not engaged or actively disengaged employees account for approximately $1.9 trillion in lost productivity nationally.” This staggering figure includes everything from absenteeism and high turnover to decreased performance and burnout. These challenges are not isolated; they permeate organizations, contributing to higher healthcare expenses, lower morale, and strained team dynamics. For companies, ignoring these problems isn’t just costly—it’s unsustainable. The consequences of inaction are simply too great to be overlooked.

Conversely, companies that invest in their employees by offering professional support, such as therapy or coaching, are making an investment in their greatest asset—their people. While perks like gym memberships, meditation apps, and free lunches are nice, they often fail to address the core issues employees face, leading to a lower return on investment. I’ve seen firsthand the transformative impact when employees feel genuinely supported and have access to resources that help them manage stress, overcome workplace challenges, and improve their mental well-being. They become more engaged, productive, and committed to their work. They also embrace challenges, take responsibility for their communication with colleagues and managers, and actively pursue their professional goals. Moreover, cultivating a culture that prioritizes mental health and fosters a growth mindset can enhance communication, strengthen leadership, and promote collaboration—all of which contribute to a more innovative and resilient workplace.

In the end, everyone benefits from these initiatives. Employees experience better well-being, while companies enjoy the ripple effects in the form of higher engagement and lower turnover. It’s a win-win. Forward-thinking companies recognize that employee well-being and business success are deeply interconnected, and providing access to mental health support is no longer just a perk—it’s a strategic imperative for the future of work.